Frequently Asked Questions

We know many of you will have questions about the change of format and the impact this will have on the conference. Please see below for answers to some common queries. 

If you have any additional questions, please email arna@arna.com.au.

Q: Are the dates staying the same for the conference?

A: Yes, the Virtual Conference will run from 9-10 September 2021.

Q: Are registration fees the same as the face-to-face format?

A: Virtual rates are different. If you have already registered, any difference will be refunded to you. Virtual registrations cover will be available for the full conference program which will full allow access to all the content; single day attendance options will only allow you access to the day you have registered for. 

Content will be available for 3 months post ARNA 2021 Conference to enable you to watch the sessions in your own time. This gives you greater value and flexibility. Details on registration fees are available on the website. 

CLICK HERE FOR REGISTRATION FEES & INFORMATION

Q: I’ve already paid for my registration? Do I need to do anything? 

A: If you have already paid for your registration, you will be contacted shortly and any difference in fees will be refunded to you. 

Q: I’ve paid for my registration and would like a refund. Who do I contact?

A: If you’ve already paid your registration, and decide you would like a refund please contact arna@arna.com.au.

Q: I’ve booked my accommodation at Hotel Grand Chancellor. What are my next steps?

A: If you have already booked your accommodation, please contact the hotel directly to cancel or change your booking. Their friendly team will be more than happy to assist.

PROGRAM AND EARLY BIRD

Q: When does Early Bird Registrations close?

A: To give everyone more opportunity to receive the preferential rate, we have altered the cost of the conference to the Early Bird Rate

Q: How will I log into the Virtual Conference? 

A: Access and login details will be shared with all registered delegates nearer to the conference dates. You will also receive instructions and guidelines on how to use the portal to make the most of your experience.

Q: Will the program change?

A: Changes will be made to the program if necessary to accommodate a virtual format. The online program will be updated if any changes are made. 

Q: Can I still interact with Sponsors/Exhibitors? 

A: Yes, absolutely. Our Sponsors and Exhibitors are a key component of the conference experience and we actively encourage delegates to network and interact with them. Further instructions regarding how to do this will be provided in due course. Their valued support is greatly appreciated.

ABSTRACTS

Q: What if I’ve never presented virtually before?

A: We know this is different and while some of you may have already presented at, or attended, a virtual conference; for others, this will be your first experience. We will make every effort to ensure you are comfortable with the platform and familiar with the setup well in advance of your presentations. We will send out guidelines and provide clear instructions about what to expect and how to use the virtual platform. 

Q: How will I, as a presenter, know how to use the technology?

A: Additional to guidelines, we will have rehearsal and briefing sessions for all presenters to show you the actual platform and run you through the whole process and technical requirements. The virtual platform is very user friendly, and we will ensure you are comfortable with this before your session.

Q: Will you send out guidelines for Posters and/or Oral presenters?

A: Absolutely. If you have been accepted as an Oral or Poster Presenter, guidelines will be provided regarding your presentation, format.